NIO and NIO ES8 Ranked Highest in J.D. Power's Inaugural China New Energy Vehicle Experience Index (NEVXI) Study

7 August 2019, 03:37:42

The J.D. Power Inaugural China New Energy Vehicle Experience Index (NEVXI) Study gives an insight to the quality of new vehicles by taking into account the problems experienced by NEV owners within the first two to six months of ownership and the owners' satisfaction with sales service, after-sales service and product.

The most cited problems by NEV owners in China are quite typical for any types of vehicles. The top three most-frequently cited problems are related to the interior (16.3 per 100 units); exterior (15.8 per 100 units); and driving experience (14.7 per 100 units). Problems with the battery and electric motor are less with 7.4 points and 3.4 points per 100 units, respectively.

In regard to NEV-specific problems, the top four includes insufficient engine power (2.7 points per 100 units), slow charging speed (1.9 points per 100 units), abnormal reduction of range (1.8 points per 100 units), and abnormal powertrain noises (1.4 points per 100 units).

In terms of specific brands, NIO ranks highest in new energy vehicle new-vehicle quality among all brands with a score of 67 PP100. BMW is next with 82 PP100. Chery is second with 84 PP100 and ties with GAC Trumpchi which also has 84 PP100). BYD Tang PHEV ranks highest in the mass-market plug-in hybrid segment. NIO ES8 ranks highest in the midsize/large BEV segment.

The study is based on responses from 2,770 vehicle owners who purchased their cars between September 2018 and March 2019. The study includes 41 models from 21 different brands and was fielded from March through May 2019 in 30 major provinces across China.

"With the fading of government support, consumers will be paying more attention to new energy vehicles," said Jeff Cai, General Manager of Auto Product, J.D. Power China. "New-vehicle quality, as one of the most important elements for product competitiveness and consumers’ purchase decision, largely determines which side consumers will prefer when making choices between fossil-fuel vehicles and new energy vehicles. Although challenging, new energy vehicle manufacturers should not overlook the solutions to traditional quality problems while developing NEV core technologies and view it as an opportunity to win the favor of the market and consumers."

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